Important Customer Information
To start the process of arranging a repair under the terms of your maintenance plan, please follow the below steps, and ask the dealer to provide the following information to ensure a seamless journey from start to finish.
Failure to do this could affect the time in which it takes to assess your claim.
**Evidence we require submitting in the first instance**
- Quotation of the repairs required including parts and labour breakdown*
- Fault code print out(s).
- Supporting images/video or the failed parts(s).
- Technicians write up(s) to advise what checks have been carried out or what test plans have been carried out, with evidence to support this.
- Service history for any service-related items for example, but not limited to: Engine, Turbocharger, Gearbox repairs.
- Please note that we may require the chosen repairer to provide further information or carry out further checks to validate the information which is being provided.
*Please note, our technical team will carry out a check on all the parts and labour charges which are being submitted to us to validate these are correct. All checks for labour are carried out in line with Autodata labour times and parts are checking in line with Partslink 24.
Step One
Book the vehicle into a Main Dealer.
Step Two
Upon booking in the vehicle please relay our contact details as follows:
Step Three
After we have received the diagnostics report, formal estimate, and any supporting evidence our technical team will assess if the fault is covered under your current maintenance plan. Please be advised that upon receipt of all required supporting evidence, we aim to give a response within 4 working days.
Please Note: The cost of investigation work can only be authorized by You, and You will remain responsible for meeting that cost if the repair is not covered by this Agreement.
DO NOT PROCEED WITH ANY REPAIRS UNTIL AUTHORISED BY RAMP
Please Note: The cost of investigation work can only be authorized by You, and You will remain responsible for meeting that cost if the repair is not covered by this Agreement. Our aim is to deal with your claim as efficiently as possible, so please do act at your earliest convenience.
Claims raised that have not been progressed by you after 30 days will be automatically closed.
Any Customer Invoice - Once RAMP have APPROVED your claim and you’ve chosen to settle the invoice with the repairing dealer, the invoice MUST be made out to RAMP Limited. This enables us to provide you with a full refund including VAT.
*FOR INVOICES DATED ON OR AFTER YOUR CLAIM IS APPROVED*
If you require any more information, please don't hesitate to email us at requests@ramplimited.co.uk with your vehicle registration within the subject line.
Thank you for choosing RAMP
